Synthesis IVDIVO Ltd
Last updated: 10 November 2026
1 About these terms and the provider
These terms govern purchases from Synthesis IVDIVO Ltd, Dublin, Ireland, through synthesis-ivdivo.com and its University learning area, including introductory webinars, online courses, in-person seminars and any post-seminar support expressly included in a booking. “We”, “us” and “our” mean Synthesis IVDIVO Ltd. “You” means the person booking or participating. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.
Contact us at info@ivdivo.com or +353 89 266 7911 for booking, cancellation, refund and complaint enquiries.
Before accepting a paid booking, we will provide our full legal identity, company registration details, geographical business address and contact details, together with the specific offer information described below. We will send the accepted terms and booking information by email in a form you can retain. You do not need to create a new account or purchase another service to exercise cancellation rights.
These terms are subject to mandatory consumer law, including the Irish Consumer Rights Act 2022 and the rules implementing Directive 2011/83/EU on consumer rights. Nothing in them excludes a right or remedy that cannot lawfully be excluded.
2 What you are purchasing
The foundational Synthesis curriculum is represented by 64 numbered seminars. The current University interface may group these seminars visually for navigation, but that visual grouping is not presented here as independent evidence of a formally defined four-course structure. A purchase includes only the course, seminar, materials and support specified in the offer and booking confirmation. It does not automatically include the full programme or future events.
Before payment, the offer identifies the learning format, content, language, dates and time zone, location where applicable, prerequisites, instructor arrangements, total price, payment schedule, access period, technical requirements and included support. Where four weeks of post-seminar support are included, the offer states the start and end dates, number and format of scheduled contacts, communication channel and response arrangements. It is educational support, not continuous personal or clinical support.
The offer also identifies any digital materials supplied separately from live teaching and any separate prices or fair price allocation used for a bundle. We will not invent an allocation after cancellation to reduce a refund.
“University” is the name of our learning area. These terms do not represent that Synthesis IVDIVO Ltd is a statutory university, that a course is formally accredited, or that a completion certificate is an academic degree or professional licence. Any claim of external recognition must be expressly identified and substantiated in the relevant offer.
3 Eligibility and participation
You must be at least 18 to enrol in an online course or attend an in-person intensive. Parental permission does not remove this age restriction. We may make proportionate checks if there is a genuine reason to doubt eligibility.
Provide accurate booking details and keep your account credentials private. If you buy a place for another adult, that person must receive these terms and accept the participation rules before attending. Buying a place does not authorise you to consent to that person’s marketing, recording or processing of sensitive information.
We explain any prerequisites before payment. If we decline a booking before delivery because a published prerequisite is not met, we refund the amount paid for the undelivered service. We do not require a declaration that you have no medical or psychological condition.
4 Booking and payment
A contract is formed when we send an email expressly confirming acceptance of your booking. An automated acknowledgement of a request or payment attempt is not acceptance unless it clearly says otherwise. If we cannot accept a booking, we return any payment without undue delay and no later than 14 days after notifying you.
The total price and currency are shown before you order, including applicable taxes and unavoidable charges. Optional extras require your express choice. Payments are processed through the method offered at checkout, including Stripe or PayPal where available.
Where a deposit option is offered for an in-person seminar, the deposit is 25% of the total seminar price and forms part of that price. The balance is due 14 calendar days before the seminar starts. A booking accepted fewer than 14 days before the start is payable in full. A deposit is not automatically non-refundable.
We send a reminder before cancelling for non-payment and allow at least three calendar days to resolve the issue, unless the seminar starts sooner. Any cancellation charge remains limited by section 9. There is no automatic forfeiture of all payments.
A one-off purchase does not create a subscription or automatic renewal. Any recurring plan requires a separate, clearly identified offer and express acceptance of its renewal and cancellation arrangements.
5 The 14 day cancellation period
If you are a consumer buying at a distance, you generally have 14 calendar days to cancel without giving a reason. For our services and digital products, the period runs from conclusion of the contract; the day of conclusion is not counted. We state the actual deadline in the booking confirmation and apply any statutory extension for weekends or public holidays where required.
For consistency, we also grant this 14-day cancellation right contractually to individual participants outside the EU. Where an educational event might fall within a statutory exception for services related to leisure activities on specified dates, we nevertheless grant the same contractual 14-day right, subject to the early-performance rules in sections 7 and 8. A fixed seminar date alone is not treated by us as an automatic loss of cancellation rights.
If we fail to provide cancellation information required by law, your statutory cancellation period may be extended by up to 12 months. If the required information is supplied during that extension, the applicable 14-day period runs from receipt of that information. We will not rely on the shorter contractual period to override a statutory extension.
Cancellation during the applicable period is free except for a lawful proportionate charge for services supplied at your express request or a lawful loss of the right for digital content, as explained below. The seminar cancellation charges in section 9 do not apply to an effective cooling-off cancellation.
6 How to cancel and receive a refund
Send an unequivocal cancellation notice to info@ivdivo.com before the deadline. Include your name and enough information to identify the booking, preferably the booking reference and course or seminar name. You do not have to give a reason, use a particular subject line or wait for our approval.
You may use this statement: “I hereby give notice that I cancel my contract with Synthesis IVDIVO Ltd for the educational services and associated digital products identified in this message.” Add your name, the booking details and the date you placed the order. This wording is optional; any clear statement of cancellation is sufficient.
You may cancel using our Withdraw from contract form, by email to info@ivdivo.com or by another legally valid method. The online form does not require an account or a reason for cancellation. A successful submission displays a receipt reference and timestamp; retain that receipt. We do not require you to use a particular form and this facility does not restrict other valid methods. Where required, we will provide the statutory model cancellation form before you are bound by the contract and with the booking confirmation; using that form is optional.
We acknowledge electronic cancellations without undue delay. Sending your notice before the deadline is sufficient even if we read it later. Keep a copy or other evidence of sending.
For an effective cooling-off cancellation, we reimburse the amount due without undue delay and within 14 days after we are informed of your decision. We use the original payment method unless you expressly agree to another method that does not cost you anything. We do not impose an administration fee or deduct Stripe, PayPal or card-processing fees from a statutory refund. We do not replace a monetary refund with credit unless you choose credit.
Where a lawful deduction applies, we explain its calculation. Refund rights for faulty, misdescribed or undelivered services or digital products are separate from change-of-mind cancellation rights.
7 Live teaching and services starting during the cancellation period
Live webinars, tutor-led sessions, in-person teaching and support are services. An interactive learning platform may also involve a digital service. Buying access does not automatically waive the cooling-off period.
If you want a service to start before the cancellation period expires, we request a separate, express instruction. The request states:
“I expressly request that the services identified in my order begin during my 14-day cancellation period. I understand that, if I cancel after performance has begun, I may have to pay a proportionate amount for services supplied before I communicate cancellation. I understand that I lose the right to cancel those services only once they have been fully performed, provided the legal requirements for that loss have been met.”
The option is not preselected. If you do not request early performance, we do not begin the relevant service during the cancellation period. If the advertised date makes delayed participation impossible, we explain that before booking and offer a later available date or do not accept that early-start booking.
If you cancel after a valid early-start request, any charge is proportionate to the services actually supplied up to your cancellation, assessed against the agreed total price. If that price is excessive, the calculation follows the applicable market-value rule. We do not charge for undelivered sessions or treat one login as delivery of the whole course.
If we failed to obtain the required express request or failed to provide legally required information about cancellation and payment for early performance, we do not charge for services supplied during the cancellation period where the law prohibits that charge. Full performance ends the cancellation right only where the required prior express consent and acknowledgement were obtained.
8 Digital content supplied during the cancellation period
Downloads, recorded lessons and other digital content not supplied on a tangible medium are treated separately from live teaching. Before immediate supply during the cancellation period, we obtain the following separate, express choice:
“I expressly consent to the immediate supply of the digital content identified in my order before the end of my 14-day cancellation period. I acknowledge that I lose my right to cancel that digital content once supply begins.”
The option is not preselected or combined with marketing consent. We confirm your consent and acknowledgement by email before supply begins. If you do not give this consent, supply of the relevant content begins after the cancellation period, unless we agree a later date.
The cancellation right is lost only when supply actually begins and all legal requirements have been satisfied. Accepting general terms, registering an account or opening the dashboard is not, by itself, the necessary consent or acknowledgement. Where the required consent, acknowledgement or confirmation is missing, we do not impose charges for digital content supplied during the cancellation period where the law prohibits them.
Consent concerning digital content does not waive cancellation rights for separately identifiable live teaching or other undelivered services in a bundle. Statutory remedies for defective or misdescribed digital content remain available even after a valid loss of the change-of-mind cancellation right.
9 In person seminar cancellations after the cooling off period
This section is our contractual policy for voluntary cancellation of an in-person seminar after any applicable cooling-off period. It does not reduce statutory rights or apply where we cancel, materially change the service, or fail to provide it properly.
Notice is measured from receipt of your cancellation to the advertised seminar start time. We use calendar days and do not require medical evidence to accept cancellation.
- At least 30 days before the start: we refund all amounts paid.
- From 14 to 29 days before the start: you may choose one free transfer under section 10, or a refund less our evidenced, unavoidable net cancellation loss, capped at 10% of the total seminar price.
- Fewer than 14 days before the start, or non-attendance: we refund payments less our evidenced, unavoidable net cancellation loss, capped at 25% of the total seminar price. We will consider a transfer under section 10 if a suitable place is available.
The percentages are maximum limits, not automatic fees. A deduction cannot exceed the amount actually paid. We do not pursue the unpaid balance as an additional cancellation penalty under this policy.
We take reasonable steps to reduce loss, including releasing the place for resale. We deduct saved expenditure, supplier refunds and income from a replacement booking attributable to your cancelled place. We do not recover the same loss twice, impose punitive charges, or retain a deposit merely because it is called a deposit. Any retained amount must be reasonably connected to the cancellation, fair and legally recoverable.
We provide an itemised explanation and evidence on request and issue the refund within 14 days after receiving cancellation, or within 14 days after the seminar start in a no-show case. If later resale or a supplier refund reduces a loss already deducted, we pay the resulting additional refund within 14 days of establishing that reduction.
If you leave after a seminar has begun, we may retain the fair price of teaching already delivered and a lawful net loss for the remaining service. The total retained cannot exceed the booking price, and the deduction for the undelivered portion cannot exceed 25% of the total seminar price. This does not restrict remedies for our breach or a failure to deliver the agreed service.
10 Transfers and substitute participants
A free transfer under section 9 moves all payments already made to one available seminar with equivalent prerequisites, taking place within 12 months of the original start date. We charge no transfer administration fee. You pay an advertised price difference only if you agree to it; if the replacement is cheaper, we refund the difference.
The transfer and the new dates are confirmed by email. If we cannot offer a suitable seminar within that period, we refund the unused credit within 14 days of that conclusion and no later than 14 days after the 12-month period ends. We do not impose an indefinite voucher. If you decline a suitable offered date or decide to cancel the credit, the original cancellation band and its maximum deduction apply; later notice cannot increase that deduction. Any new loss must still satisfy section 9, and there is no double recovery.
Alternatively, you may nominate another adult who meets the published prerequisites before the seminar starts. We do not unreasonably refuse a suitable replacement or charge an administration fee. The replacement must accept the participation terms. A successful substitution removes any cancellation deduction for the replaced place. Account credentials and completed personal learning records are not transferred.
Transfer or substitution arrangements never replace a statutory monetary refund without your agreement.
11 Online cancellations after the cooling off period
After the applicable cancellation period, a change of mind alone does not create a statutory refund right for correctly supplied digital content or completed teaching. The following additional policy applies to our online programmes.
For undelivered live sessions or support, you may cancel and receive a refund of the allocated price of the undelivered part, less evidenced unavoidable net cancellation loss capped at 25% of that part’s price. We apply the same mitigation and no-double-recovery principles as in section 9. The refund is issued within 14 days after cancellation.
For self-paced content already supplied and available as agreed, there is no additional change-of-mind refund unless the offer expressly provides one. Where supply has not begun, we refund the price of that content. A mixed course is assessed component by component using the prices or fair allocation disclosed before purchase. Mandatory remedies for non-conformity remain unaffected.
12 Changes or cancellation by us
We may make minor changes that do not materially reduce the agreed value, such as correcting a resource, changing a room within the same venue, or using a suitably qualified replacement instructor. We inform you of relevant changes promptly. A change of an expressly essential instructor, city, delivery format, language, main dates or substantial programme content is treated as material.
If we cancel a seminar or make a material change before it starts, you may choose an alternative or a full refund for the affected booking. You are not required to accept another date, online delivery or credit. Refunds are issued within 14 days of cancellation or your rejection of the material change.
If a course has already started, we refund the undelivered or materially affected part. Where the failure substantially deprives you of the value of the whole contract, we provide any wider termination and refund remedy required by law. We do not retain payments for services that we will not provide merely because the cause is outside our reasonable control.
Travel, accommodation and other purchases from third parties are separate unless expressly included in our offer. Consider flexible travel arrangements. This statement does not exclude liability for recoverable losses caused by our breach or negligence.
13 Educational scope and medical disclaimer
Our programmes provide education in applied philosophy, reflection and systems thinking. They are not medical care, psychiatric care, psychotherapy, diagnosis, treatment or crisis support. We do not promise prevention or treatment of illness or a particular health, psychological, financial or professional outcome.
Do not stop or change prescribed treatment because of course content. Seek advice from an appropriately qualified professional where you need medical or mental-health guidance. If an activity raises concerns about your wellbeing, you may pause, decline it or leave the session. In an emergency, contact the emergency services where you are located.
Participation in reflective or experiential exercises is voluntary. You do not have to disclose diagnoses, medication, trauma, personal beliefs or private experiences to prove engagement. Where requested, a participation acknowledgement confirms that you have read the format and understand these choices; it is not a medical declaration, health screening or waiver of our duty of care.
Please contact us about practical accessibility needs. We seek the least intrusive information necessary and explain any proposed processing of sensitive information separately. This disclaimer does not excuse unsafe conduct or remove rights arising from negligence, misrepresentation or a failure to provide the contracted service with the required care and skill.
Read the Learning Consent for the University’s current participation, voluntary-practice and safety framework.
14 Conduct and respectful learning
Participants must respect others’ dignity, privacy and freedom to disagree. Harassment, discrimination, threats, sexual misconduct, persistent disruption, unauthorised recording, sharing another participant’s personal story without permission and commercial solicitation during learning activities are prohibited.
You may question ideas and decline an exercise without being penalised for your viewpoint. Do not present personal interpretation as a diagnosis of another person. Keep other participants’ disclosures confidential, except where disclosure is required by law or reasonably necessary to seek help in a serious safety situation.
We may pause or restrict access where reasonably necessary to address a safety or conduct concern. Except where immediate action is justified, we explain the concern and give you a reasonable opportunity to respond or correct it. You may request review by a person not directly responsible for the original decision where practicable.
Removal does not automatically forfeit all payments. We assess the value already supplied and any lawful, evidenced loss, refund the balance for undelivered services, and preserve your statutory rights. If removal is unjustified, we provide an appropriate remedy.
15 Materials recordings and privacy
We grant you a personal, non-exclusive licence to use the course materials for your own learning during the stated access period and to retain downloads expressly supplied for continued personal use. You may not resell materials, share paid account access, or publish substantial parts without permission, except as allowed by copyright law.
You retain ownership of your original submissions. You give us only the limited permission needed to receive, assess and share them within the learning activity you chose. There is no general transfer of your intellectual property and no permission to publish your work for marketing or train general-purpose AI models on it.
Do not record or distribute a session without the permissions required from us and affected participants. If we propose recording identifiable participant contributions, we explain the purpose, access and retention in advance and provide an appropriate choice. Marketing use requires separate permission.
Personal data is handled under our Privacy Notice. Accepting these terms is not consent to optional marketing, publicity or processing of special category data. You may make a privacy request without cancelling the whole contract, although deletion of information essential to deliver a service may affect our ability to continue that service; we will explain this before acting.
16 Quality rights and liability
We provide services with the care and skill required by law and in accordance with the agreed description. Digital content and digital services must meet applicable contractual and statutory conformity requirements, including required updates where relevant. We do not replace those obligations with an “as is” disclaimer.
Tell us promptly about a problem so that we can investigate. Depending on the circumstances and applicable law, remedies may include correction, bringing content or a service into conformity, repeat performance, a price reduction or termination and reimbursement. Reporting delays do not remove rights where the law preserves them.
We do not exclude or restrict liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. No blanket financial liability cap is imposed on consumers by these terms. Any claim for other loss is determined under applicable law, including its rules on causation, foreseeability and mitigation.
17 Complaints governing law and changes
Send complaints to info@ivdivo.com with the relevant booking details and the outcome you seek. We acknowledge within five working days and aim to provide a substantive response within 20 working days. If more time is needed, we explain why and give a revised date. This procedure does not suspend a statutory refund deadline or prevent you from contacting an authority or court.
Irish law governs the contract. If you are a consumer habitually resident elsewhere, this choice does not deprive you of mandatory protections available under the law that would otherwise apply. You may bring proceedings in any court available to you under the applicable jurisdiction rules, including courts in your home country where those rules permit. We do not require exclusive Dublin proceedings or mandatory arbitration.
These terms do not exclude mandatory consumer guarantees or local cancellation and refund rights applicable to participants in the United Kingdom, Canada, Australia or Japan. A more protective mandatory rule prevails over an inconsistent term.
The version accepted at booking applies to that booking. We do not retrospectively impose new charges or materially reduce purchased rights by changing website terms. Any material change to an existing contract requires a lawful basis and, where necessary, your express agreement. If a provision is unenforceable, the remaining provisions continue only to the extent they can operate fairly and lawfully without it.